Ductless Cooling Systems in East Petersburg

Tom was prompt, courteous and professional. He left my home (and his work space) in better condition than he found it. He explained everything he was doing and what needed to be done, and took the time to thoroughly discuss all of our options.

“Tom C. was my technician. On a Saturday evening, we discovered water coming from our hot water heater - the death knoll. Called Lancaster Pluming, Heating, Cooling & Electrical - and a tech was at my house within an hour! While at the house we decided the best course of action was to replace the appliance the next morning - a Sunday. Tom was prompt, courteous and professional. He left my home (and his work space) in better condition than he found it. He explained everything he was doing and what needed to be done, and took the time to thoroughly discuss all of our options. He also was willing to educate me with any question I had. Will continue my maintenance agreement, and will not hesitate to call again.”

Chris M.

Kevin worked quickly, effectively, provided explanations and answered all my questions in a friendly and professional manner. You're first on my list to call for plumbing help!

“Thanks Kevin Jones for coming to the rescue and fixing the aftermath of my son and his friend making a game out of throwing stones down our sewer vent pipe! Kevin worked quickly, effectively, provided explanations and answered all my questions in a friendly and professional manner. The first company wanted to call in a vacuum truck without even looking at the problem! Kevin was able to fix the problem with just a sewer snake and avoid a more costly repair. Thanks Kevin and Lancaster Plumbing & Heating! You're first on my list to call for plumbing help!”

Cheryl T.

I enjoy being their customer and will continue due to their high level of customer comes first approach. Thanks so much.

“First of all their great service starts with the receptionist who answers the phone "how can I make you smile today", after that it is followed by their great service techs. I had Rick who was very courteous and respectful, he shared information with me at all stages of the repair and gave me honest opinions and suggestions. I felt he exceeded my expectations with his knowledge and quick diagnosis, amazing!!!! I enjoy being their customer and will continue due to their high level of customer comes first approach. Thanks so much.”

Ed & Karen C.

Not only did Mark do a great job, he worked things out with me, with the best options for me, and saved me money on the parts and work he was going to do, and by joining the service plan, gave me discounts on everything he was going to need to perform.

“I had another good experience with Lancaster Plumbing, Heating, Cooling & Electrical. I had Mark come out to my house today, and he was here when they said he would be here. He discussed my options for my Central Air Heat Pump, that was not working, and explained everything to me in a way that I was able to understand. He was very knowledgeable about the work he was about to do. After going over the options, I picked the one that best suited me for the time being, and there was no pressure to pick the higher price options, and was able to get my AC working good before he left. He was very polite and did an excellent job, and explained everything up front. Not only did he do a great job, he worked things out with me, with the best options for me, and saved me money on the parts and work he was going to do, and by joining the service plan, gave me discounts on everything he was going to need to perform. This is the second time I used Lancaster Plumbing,etc, and I am very happy with the outcome of both visits. Years ago, I had used other companies, and I found out that my best interests were not always on their mind, by comparing them with other estimates, but I found Lancaster Plumbing, and Mark, did the best he could do and did the job correct, and with a fair price. I won't hesitate to call Lancaster Plumbing in the future for my Heating and AC needs. I suffer from severe Migraines all my life and with some of the meds I use, I just can't tolerate the heat and humidity, so it was imperative to me to have my AC running at all times, and these past 3 days were complete miserable to me,because I had no AC, but thanks to Mark, he got me back on track and having my AC working again...and I am very thankful for the work he performed.”

James B.

Jim S is top notch

“Jim S came on time, knew exactly what do to, explained it well, and was a pleasure to deal with. Plus he gets along with dogs! I would absolutely recommend him. Thanks for the help!”

Mike W