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Great work by Jay & great follow up a few days later to fix a tiny problem with the water heater. Highly recommend Lancaster Plumbing & Heating & especially Jay!!!
“Jay from Lancaster Plumbing, Heating, Cooling & Electrical came out to our townhouse when we were having problems with our sump pump, checked it out & told us what the problem was. The motor wasn't working so we made arrangements to have it replaced. At the same time, we discussed with Jay about getting our water heater replaced & a new toilet installed in our powder room. He was great....he told us our options for financing everything & 2 days later we had the sump pump, water heater & a new toilet installed. Great work by Jay & great follow up a few days later to fix a tiny problem with the water heater. Highly recommend Lancaster Plumbing & Heating & especially Jay!!!”
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LPH, and Kevin, are always a professional pleasure to deal with.
“Kevin is extremely knowledgeable and always fair. I know that when Kevin is dispatched to my home, the problem will not only be fixed to the fullest extent possible at the moment, but that he will also make sure I understand why it happened or what may happen in the future. LPH, and Kevin, are always a professional pleasure to deal with. This is especially important when emergent circumstances have already increased my personal stress level. Thank you!”
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I was very pleased and I called the company as soon as Greg left, to tell them Thank You!
“Greg, was the technician, who came out to unclog my sink. The company called to make sure I was home for my service, because I work a lot. Greg show up in about 30 mins. later. I was worried abut my dog, but he was awesome with my dog, and told me he has a dog also. Greg explained what he was going to do, and in no time found the clog. Put everything back together. Cleaned up. Explained to me, what I should do to keep my drains cleaned. Gave me his card, and also explained a little about , their service plan. So I am not left with a huge bill, and I can get my air conditioner and furnace serviced also. I was very pleased and I called the company as soon as Greg left, to tell them Thank You!”
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I was very happy with the services provided by Tom C.
“Tom C. was very professional and did a great job. Even though the jobs were small, he explained what he was doing and did an excellent job. Will definitely call LPH again.”
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Very Happy Customers!
“Lancaster Plumbing, Heating and Cooling was excellent! From getting scheduled so soon (after our heat stopped working in the freezing cold) for the guys to come look and diagnose the problem, to coming out the next day to completely take out the old and install the new! Everyone was so friendly, (All the guys loved on our Shihtzus- whom loved them back!) and also were thoughtful in coming in our home with shoe coverings and laying down protectant sheets over top the carpet. These guys also were very knowledgeable, and we could tell they wanted to get this fixed so we could be comfortable in our home during the cold months. We even got a goodie box in the mail.... Whiff Roasters coffee, and chocolate bars! That was so kind and much appreciated! We highly recommend this company to everyone!”
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Not only did Mark do a great job, he worked things out with me, with the best options for me, and saved me money on the parts and work he was going to do, and by joining the service plan, gave me discounts on everything he was going to need to perform.
“I had another good experience with Lancaster Plumbing, Heating, Cooling & Electrical. I had Mark come out to my house today, and he was here when they said he would be here. He discussed my options for my Central Air Heat Pump, that was not working, and explained everything to me in a way that I was able to understand. He was very knowledgeable about the work he was about to do. After going over the options, I picked the one that best suited me for the time being, and there was no pressure to pick the higher price options, and was able to get my AC working good before he left. He was very polite and did an excellent job, and explained everything up front. Not only did he do a great job, he worked things out with me, with the best options for me, and saved me money on the parts and work he was going to do, and by joining the service plan, gave me discounts on everything he was going to need to perform. This is the second time I used Lancaster Plumbing,etc, and I am very happy with the outcome of both visits. Years ago, I had used other companies, and I found out that my best interests were not always on their mind, by comparing them with other estimates, but I found Lancaster Plumbing, and Mark, did the best he could do and did the job correct, and with a fair price. I won't hesitate to call Lancaster Plumbing in the future for my Heating and AC needs. I suffer from severe Migraines all my life and with some of the meds I use, I just can't tolerate the heat and humidity, so it was imperative to me to have my AC running at all times, and these past 3 days were complete miserable to me,because I had no AC, but thanks to Mark, he got me back on track and having my AC working again...and I am very thankful for the work he performed.”
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Tom was prompt, courteous and professional. He left my home (and his work space) in better condition than he found it. He explained everything he was doing and what needed to be done, and took the time to thoroughly discuss all of our options.
“Tom C. was my technician. On a Saturday evening, we discovered water coming from our hot water heater - the death knoll. Called Lancaster Pluming, Heating, Cooling & Electrical - and a tech was at my house within an hour! While at the house we decided the best course of action was to replace the appliance the next morning - a Sunday. Tom was prompt, courteous and professional. He left my home (and his work space) in better condition than he found it. He explained everything he was doing and what needed to be done, and took the time to thoroughly discuss all of our options. He also was willing to educate me with any question I had. Will continue my maintenance agreement, and will not hesitate to call again.”
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We have been extremely pleased with the prompt and professional service provided by Lancaster Plumbing Heating Cooling and Electrical.
“We have been extremely pleased with the prompt and professional service provided by Lancaster Plumbing Heating Cooling and Electrical. People like Isaac W who performed our annual heating check today, have always been efficient. Today Isaac informed me that it was not yet time to replace our furnace filter which previously had been done quarterly. We have had LPHCE perform emergency electrical work and replaced a water heater the very next day.”
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All in all I give a big kudos to Mark and God Bless him for his wonderful, kindhearted and caring service, LPH should be so honored to have an employee as Mark. Thank you again and God Bless!!!
“Thank you Mark for coming out this cold Saturday morning; your kindness and caring work was a blessing this morning. I awoke at 1am this morning to a freezing home; called my son, Alan ( who is also a customer); he stopped by on his way to work and stated he did not know what to do. He referred me to LPH; in turn I called and spoke to a very pleasant lady and explained that my oil furnace was not coming on; she told me she would contact an on call service man. Within the hour Mark called me, we spoke and he was here within 1 1.5 hours. Mark fixed my problem with the furnace in a short amount of time. The wonderful experience with Mark, i.e.; explaining what was wrong, what he was doing to fix the problem, putting up with my questions, so kindly; sat down and explained LPH benefits and maintenance plan, etc. All in all I give a big kudos to Mark and God Bless him for his wonderful, kindhearted and caring service, LPH should be so honored to have an employee as Mark. Thank you again and God Bless!!!”
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Great experience from start to finish!
“My air conditioning stopped working, and they sent out an experienced, knowledgeable technician (Andrew) to my house the same day. He was kind, professional, and provided a lot of information on what was going on with my a/c problem. I really appreciated it! The customer service representative (Maureen) that took my initial call was extremely friendly and caring. I really enjoyed talking to her. The coordinator/scheduler (Cory) was very responsive and friendly in getting my technician scheduled. Great experience from start to finish :)!!”
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"Great service provided "
“I give Lancaster Plumbing and Heating a 5 star rating for its excellent quality of service. A top notch company that provides a high standard of care to meet the clients needs and concerns. Thank you.”
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Kevin worked quickly, effectively, provided explanations and answered all my questions in a friendly and professional manner. You're first on my list to call for plumbing help!
“Thanks Kevin Jones for coming to the rescue and fixing the aftermath of my son and his friend making a game out of throwing stones down our sewer vent pipe! Kevin worked quickly, effectively, provided explanations and answered all my questions in a friendly and professional manner. The first company wanted to call in a vacuum truck without even looking at the problem! Kevin was able to fix the problem with just a sewer snake and avoid a more costly repair. Thanks Kevin and Lancaster Plumbing & Heating! You're first on my list to call for plumbing help!”
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I enjoy being their customer and will continue due to their high level of customer comes first approach. Thanks so much.
“First of all their great service starts with the receptionist who answers the phone "how can I make you smile today", after that it is followed by their great service techs. I had Rick who was very courteous and respectful, he shared information with me at all stages of the repair and gave me honest opinions and suggestions. I felt he exceeded my expectations with his knowledge and quick diagnosis, amazing!!!! I enjoy being their customer and will continue due to their high level of customer comes first approach. Thanks so much.”